Job Title
M/AD - Microsoft Dynamics 365 CRM Lead - ITeT (TE)
Grade
Experienced
Department
Information Technology Enabled Transformation
Descriptions
We help organizations to work smarter and grow faster. Our work is always evolving to respond to industry trends and management focus, and we combine our deep technical skills in response to our clients' changing needs. Over time, what we do remains closely linked with helping our clients improve the way they operate; innovate and grow; reduce costs; manage risks; leverage talent; and change the way they do business.
Our aim is to support our clients in designing, managing and executing lasting beneficial change. KPMG is currently seeking a Microsoft Dynamics 365 CRM Lead for the Technology Enablement practice.
Join us and be empowered to learn, grow and make your mark.
Responsibilities
- Identify and lead critical initiatives to grow the MS D365 CRM practice
- Lead MS D365 CRM sales and enablement initiatives
- Handle customer expectations, negotiate solutions to sophisticated problems with both the customer and third-party partners
- Lead MS D365 CRM prototyping, system demo and proof of concept for business development activities
- Map CRM requirements to MS D365 CRM Product
- Transpose the requirements to the technical team and create development task and design validations
- Experience in conducting UAT and training sessions with customers
- Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc
- D365 business process understanding across marketing, sales, service and field service is key
- Hands-on Experience in D365 CRM configuration like creating workflows, business rules, forms, views, fields, etc
- Experience or knowledge on data migration and the process around migrating data in an implementation project
- Experience in functional landscape along with integration scenarios
- Execute Business Process Flow modifications
- PowerApps and Flows is an added advantage
Requirements
- A Bachelor's Degree in either Computer Science, Information Technology, Business Management, Commerce, Sales and Marketing or any related field. 10 – 15 years of relevant experience
- Microsoft D365 CRM certified
- Experienced with configuration and customization on the MS D365 CRM
- Experienced in defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Strong understanding of how customer relationship management business processes work
- Strong understanding of MS D365 CRM solution architecture and enablement approach Ability to design and drive changes for business process re-engineering and organizational change
- Strong critical thinking and problem-solving skills
- Have an eye for detail, quality sentient and result oriented
- Sound business acumen and teamwork qualities
- Able to prioritize multiple tasks and deliver quality results within set deadlines
- Strong client service mind-set with good project management skills
- Excellent communication skills, both written and verbal; both English and Malay Language preferred
